Tech Support Channels
A Sixty–Minute Ticket Response Guarantee
We offer a 60–minute response time guarantee for any ticket or email that you submit to our client support staff. We’ll rapidly reply to all the general inquiries and forward the matter to our administrators if any additional assistance is required. If you order our Optional Managed Services package, we will perform any of the included server administration services at a time that has been agreed upon earlier.
A Premium Support Service
Our tech support staff will be at your disposal 24x7 if you require help working with the Web Site Control Panel or with any of the applications that we pre–install for your convenience on the dedicated web hosting server. What is more if you need assistance handling the regular admin tasks on your dedicated server, you can order our Optional Managed Services package, which includes backup storage space, weekly OS updates, troubleshooting and software installation services, server monitoring and rebooting procedures, etcetera.
An Easy–to–Navigate Help Area
Every Linux dedicated hosting server is fitted out with our free–of–charge Web Site Control Panel, which offers a detailed knowledgebase plus a selection of step–by–step video tutorials. Whenever you require assistance working with the Web Site Control Panel, just press the Videos or Help buttons in the top right corner.